Terms & Conditions

Last Updated: 4 September 2026

These Terms & Conditions (“Terms”) govern your use of www.hazeflight.com and your purchase of products from HazeFlight Limited.

By accessing our website, creating an account, or placing an order, you agree to these Terms.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights that cannot lawfully be excluded or restricted under the laws applicable to you.

1. About HazeFlight

This website is operated by:

HazeFlight Limited
Unit 02, 14th Floor, Block B, Kai Long Court
18 Muk On Street
Kai Tak, Kowloon
Hong Kong

Website: www.hazeflight.com

Email: hazefpvofficial@gmail.com

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, and other information displayed on our website are accurate.

However:

• Colours and appearance may vary depending on display settings.
• Minor manufacturing or design revisions may occur.
• Product specifications may be updated or improved.
• Measurements may be subject to normal manufacturing tolerances.

Performance figures relating to products, including flight time, endurance, range, output, discharge performance, or similar figures, are indicative unless expressly stated otherwise.

Actual performance may vary depending on factors including:

• Aircraft configuration
• Aircraft weight
• Motors and propellers
• Flight controller settings
• Flight style
• Payload
• Battery condition
• Ambient temperature
• Wind and weather conditions
• Operating environment

Customers are responsible for confirming that a product is suitable and compatible with their intended application before use.

3. Prices

Prices displayed on our website are shown in the currency selected or displayed by the website.

We reserve the right to change prices at any time before an order has been accepted.

A price change will not normally affect an order that has already been accepted and paid for.

If an obvious pricing, technical, or listing error occurs, we reserve the right to correct the error and, where necessary, cancel the affected order and issue a refund.

Taxes, customs duties, import charges, or other charges imposed by local authorities may apply depending on the customer's destination.

Unless expressly stated otherwise, such charges are the responsibility of the customer.

4. Orders

Submitting an order does not necessarily mean that the order has been accepted.

An order may be refused or cancelled where reasonably necessary, including where:

• A product is unavailable
• Payment cannot be authorised
• Fraud or suspicious activity is detected
• Shipping to the requested destination is not possible
• A pricing or product-information error has occurred
• Applicable law or transport regulations prevent fulfilment

If we cancel an order after payment has been received, the relevant amount will be refunded.

5. Payment

Payment must be successfully completed before an order is dispatched unless otherwise agreed in writing.

Depending on your location and checkout configuration, HazeFlight may support payment methods including:

• Visa
• Mastercard
• American Express
• JCB
• UnionPay
• Alipay
• Apple Pay
• Google Pay
• Kakao Pay
• Naver Pay
• WeChat Pay

Payment processing may be provided through Stripe, SHOPLINE payment infrastructure, and associated payment providers.

Availability of a particular payment method may vary by country, currency, device, or checkout configuration.

HazeFlight does not normally receive or store full payment card numbers.

6. Shipping

HazeFlight provides international shipping to supported destinations.

6.1 Shipping Fee

Unless otherwise stated on the website or at checkout:

Orders under US$100 are currently eligible for a flat US$3 worldwide shipping fee.

Shipping charges applicable to orders of US$100 or more will be displayed or calculated according to the shipping options available at the time of checkout.

HazeFlight may change shipping rates or promotions for future orders.

The shipping charge shown and accepted at checkout will apply to that order.

6.2 Shipping Providers

Our shipping providers may include Evri as well as other international, regional, customs, postal, fulfilment, or last-mile delivery partners depending on destination and product type.

6.3 Delivery Times

Any delivery timeframe provided by HazeFlight is an estimate unless expressly guaranteed.

Actual delivery times may be affected by:

• Destination
• Customs clearance
• Carrier delays
• Weather
• Public holidays
• Local postal services
• Dangerous-goods or lithium-battery transport requirements
• Events outside HazeFlight's reasonable control

6.4 Lithium Battery Shipping

Some HazeFlight products contain lithium-ion or lithium-polymer batteries.

Lithium batteries are subject to international and domestic transportation regulations.

As a result:

• Certain shipping methods may not be available.
• Delivery may take longer than ordinary non-battery products.
• Some destinations may be temporarily unavailable.
• Additional carrier or customs requirements may apply.

Where we cannot legally or reasonably deliver a battery product to the selected destination, we may contact the customer to arrange an alternative solution or refund.

6.5 Customer Address

Customers are responsible for providing a complete and accurate delivery address.

If a parcel cannot be delivered because the customer provided incorrect or incomplete information, additional shipping costs may apply before the order can be resent.

7. Customs, Duties and Taxes

International orders may be subject to import duties, taxes, customs fees, or other local charges.

Unless HazeFlight expressly states that such charges are included, the customer is responsible for any charges imposed by the destination country or local authority.

Customs clearance procedures may also cause delivery delays.

8. Lost, Missing, or Damaged Shipments

If tracking information indicates that a parcel may have been lost, please contact HazeFlight.

We may investigate the shipment with the relevant carrier before issuing a replacement or refund.

If an order arrives with missing items or has been materially damaged during delivery, please contact us as soon as reasonably possible and provide:

• Order number
• Description of the issue
• Relevant photographs or video where appropriate

Where the issue is confirmed, we will provide an appropriate remedy, which may include replacement, repair, reshipment, or refund.

9. Returns

Unless mandatory consumer law provides you with additional rights, HazeFlight generally accepts eligible return requests made within 15 days of receipt.

To request a return, please contact:

hazefpvofficial@gmail.com

Products should normally be:

• Unused or appropriately preserved
• In original condition
• Returned with original packaging and accessories where reasonably possible

Customers should not return products without first contacting HazeFlight and receiving return instructions.

9.1 Non-Defective Returns

Where a return is requested for reasons unrelated to a product defect, the customer may be responsible for:

• Return shipping costs
• Any applicable handling or restocking charge disclosed before the return is accepted

A handling charge of up to 15% may apply to eligible non-defective returns where permitted by applicable law.

This does not affect any mandatory cancellation, return, refund, or consumer rights available under applicable law.

9.2 Opened or Used Products

Opened, installed, modified, damaged, or used products may not be eligible for discretionary returns where their condition prevents resale.

However, this limitation does not apply where mandatory consumer law gives the customer a right to return, reject, repair, replace, or obtain a refund for defective or non-conforming goods.

10. Refunds

Approved refunds will normally be issued to the original payment method used for the order.

Processing times may vary depending on the payment provider, bank, card network, or payment method.

HazeFlight is not responsible for delays caused solely by the customer's bank or payment provider after a refund has been successfully submitted.

Where only part of an order is refunded, the refund will normally correspond to the approved returned or affected items and any other amounts required by applicable law.

11. Warranty

Unless a longer warranty is stated on the relevant product page, HazeFlight currently provides a 30-day limited product warranty against eligible manufacturing defects.

The warranty period normally begins on the date the customer receives the product.

The warranty may cover, depending on the circumstances:

• Manufacturing defects
• Material defects
• Assembly defects attributable to HazeFlight or the manufacturer

The warranty does not normally cover damage resulting from:

• Crashes
• Improper installation
• Incorrect wiring
• Reverse polarity
• Short circuits
• Water or liquid damage
• Fire or excessive heat
• Overcharging
• Over-discharging
• Charging with unsuitable equipment
• Physical damage
• Unauthorised modification
• Use outside published specifications
• Normal wear and tear
• Improper storage
• Misuse or negligence

Nothing in this warranty limits mandatory statutory rights that may apply to defective or non-conforming products.

12. Repairs and Replacements

Where appropriate, HazeFlight may offer:

• Troubleshooting assistance
• Replacement parts
• Product repair
• Replacement
• Partial refund
• Full refund

The appropriate remedy will depend on the product, nature of the issue, available evidence, warranty status, and applicable consumer law.

Customers may be required to provide photographs, videos, diagnostic information, or other reasonable evidence to assist with troubleshooting.

13. Battery Safety

Lithium-ion and lithium-polymer batteries require appropriate handling.

Customers are responsible for using batteries safely and according to the product specifications and applicable safety instructions.

You should:

• Use a compatible charger
• Use the correct battery chemistry and cell-count settings
• Observe applicable voltage and current limits
• Avoid short circuits
• Avoid puncturing, crushing, or physically damaging batteries
• Stop using batteries showing swelling, leakage, severe damage, abnormal heating, or other signs of failure
• Store batteries appropriately
• Keep batteries away from fire, excessive heat, water, and conductive materials
• Monitor charging where appropriate
• Follow applicable transport and disposal requirements

Battery performance and service life depend heavily on operating conditions and user practices.

HazeFlight is not responsible for damage caused by misuse, incompatible equipment, incorrect charging, unauthorised modification, physical damage, or operation outside published product specifications, except where responsibility cannot lawfully be excluded.

14. FPV and Aircraft Use

FPV drones, aircraft, batteries, electronic components, and related products may involve inherent operational risks.

Customers are responsible for:

• Correct installation
• System compatibility
• Safe configuration
• Pre-flight inspection
• Appropriate maintenance
• Compliance with local aviation rules
• Compliance with radio-frequency regulations
• Safe operation
• Appropriate pilot competence

Products must not be used in violation of applicable laws or regulations.

15. Limitation of Liability

To the maximum extent permitted by applicable law, HazeFlight will not be liable for indirect, incidental, special, or consequential losses arising from improper installation, misuse, crashes, unauthorised modification, incompatible components, or operation outside product specifications.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any liability or consumer rights that cannot legally be excluded.

16. Intellectual Property

Unless otherwise stated, content on the HazeFlight website, including:

• HazeFlight branding
• Logos
• Product photographs
• Graphics
• Product descriptions
• Videos
• Written content
• Website design elements

is owned by, licensed to, or lawfully used by HazeFlight.

Such content may not be reproduced, distributed, commercially exploited, or represented as belonging to another party without appropriate permission.

17. Prohibited Use

You must not use the HazeFlight website:

• For unlawful or fraudulent purposes
• To interfere with website security
• To introduce malicious software
• To attempt unauthorised access to systems or accounts
• To misuse another person's personal information
• To infringe intellectual-property rights
• To place fraudulent orders
• To interfere with the operation of the website

18. Third-Party Services

The HazeFlight website may rely on or link to third-party services, including payment providers, logistics companies, social networks, and other external services.

Independent third parties are responsible for their own services, terms, and privacy practices.

19. Events Outside Our Control

HazeFlight will not be responsible for delays or failures caused by events outside our reasonable control, including:

• Natural disasters
• Severe weather
• War or civil disturbance
• Government restrictions
• Customs actions
• Carrier disruption
• Labour disputes
• Internet or infrastructure failures
• Supply-chain disruption
• Changes to transportation regulations
• Other force majeure events

This does not affect rights that cannot legally be excluded.

20. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to HazeFlight Limited in Hong Kong, subject to any mandatory consumer-protection rights that apply to customers in their country or region.

If you are a consumer, nothing in these Terms is intended to deprive you of mandatory rights provided by applicable local law.

Where local consumer law gives you rights that are more favourable than these Terms, those mandatory rights will continue to apply.

21. Changes to These Terms

We may update these Terms from time to time.

The current version will be published on our website together with the date of the latest revision.

For an existing order, the version of the Terms applicable when the order was placed will generally apply unless otherwise required by law.

22. Contact Us

For questions about orders, returns, warranties, shipping, or these Terms, please contact:

HazeFlight Limited

Unit 02, 14th Floor, Block B, Kai Long Court
18 Muk On Street
Kai Tak, Kowloon
Hong Kong

Website: www.hazeflight.com

Email: hazefpvofficial@gmail.com