Privacy Policy

Last Updated: 4 September 2026

HazeFlight Limited (“HazeFlight”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit www.hazeflight.com, create an account, place an order, contact us, subscribe to communications, or otherwise interact with our website and services.

Where applicable, we process personal information in accordance with applicable privacy and data protection laws, including the Personal Data (Privacy) Ordinance of Hong Kong, the UK GDPR and Data Protection Act 2018, and the EU General Data Protection Regulation (GDPR).

1. Who We Are

The operator of this website is:

HazeFlight Limited
Unit 02, 14th Floor, Block B, Kai Long Court
18 Muk On Street
Kai Tak, Kowloon
Hong Kong

Website: www.hazeflight.com

Email: hazefpvofficial@gmail.com

For questions or requests concerning your personal information, please contact us using the details above.

2. Personal Information We Collect

The information we collect depends on how you interact with HazeFlight.

2.1 Information You Provide

We may collect:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account and login information
• Order information
• Customer service enquiries
• Return, refund, repair, and warranty information
• Product reviews and feedback
• Marketing preferences
• Other information you voluntarily provide

2.2 Order and Transaction Information

When you place an order, we may process:

• Products purchased
• Order number
• Order value
• Billing and shipping information
• Payment status
• Shipping status
• Tracking information
• Return and refund information
• Warranty and after-sales service information

Complete payment card information is generally processed directly by third-party payment service providers and is not normally stored directly by HazeFlight.

2.3 Information Collected Automatically

When you use our website, certain technical and usage information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Language settings
• Date and time of access
• Pages viewed
• Links clicked
• Referring website or source
• Website interactions
• Cookie identifiers
• Approximate location derived from your IP address

We do not normally collect precise GPS location information through our website.

3. How We Use Personal Information

We may use your information for the following purposes.

3.1 Processing and Fulfilling Orders

We may use your information to:

• Process and confirm orders
• Process payments
• Arrange shipping
• Provide tracking information
• Communicate with you about your order
• Handle returns and refunds
• Provide warranty and repair services
• Resolve order-related issues

Where UK or EU privacy law applies, this processing is generally necessary to perform our contract with you.

3.2 Operating and Securing Our Website

We may process information to:

• Operate our online store
• Maintain shopping-cart and checkout functionality
• Maintain customer accounts
• Protect our website and customers
• Detect fraud or suspicious activity
• Diagnose technical problems
• Improve website performance and functionality

3.3 Customer Support

We may use personal information to:

• Respond to enquiries
• Provide technical assistance
• Resolve delivery or product issues
• Handle complaints
• Provide warranty and after-sales support

3.4 Marketing Communications

Where permitted by law, we may send information relating to:

• New products
• Product launches
• Promotions
• Discounts
• Product updates
• HazeFlight news

Where consent is required, we will obtain your consent before sending marketing communications.

You may unsubscribe at any time using the unsubscribe link contained in marketing communications or by contacting us.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality and improve the user experience.

Strictly Necessary Cookies

These may be required for:

• Shopping carts
• Checkout
• Customer accounts
• Login
• Security
• Fraud prevention
• Website operation

Functional Cookies

These cookies may remember preferences and settings to improve website functionality.

Analytics and Advertising Technologies

HazeFlight may use analytics or advertising technologies in the future to understand website performance or measure advertising campaigns.

Where such technologies require consent under applicable law, they will only be used after the appropriate consent has been obtained.

If material new analytics or advertising technologies are introduced, this Privacy Policy and our cookie information will be updated accordingly.

You may also manage or delete cookies through your browser settings.

5. Payments

Payments made through HazeFlight are processed using third-party payment infrastructure.

Our website supports payment processing through services including Stripe and payment infrastructure provided through our e-commerce platform.

Depending on your location and checkout configuration, available payment methods may include:

• Visa
• Mastercard
• American Express
• JCB
• UnionPay
• Alipay
• Apple Pay
• Google Pay
• Kakao Pay
• Naver Pay
• WeChat Pay

Payment providers may process information including:

• Name
• Billing details
• Payment method
• Transaction information
• Fraud-prevention information
• Payment status

HazeFlight may receive limited payment information such as payment confirmation, transaction reference, payment method, billing information, and refund status.

We do not normally receive or store your complete payment card number.

Payment providers process personal information according to their own privacy policies and security procedures.

6. Shipping and Fulfilment

To fulfil customer orders, we may share information necessary for delivery with logistics, fulfilment, customs, postal, and last-mile delivery providers.

Our logistics providers may include Evri.

Depending on destination, shipping method, product type, or delivery route, we may also use other international or local logistics partners.

Information shared for delivery purposes may include:

• Name
• Shipping address
• Telephone number
• Email address
• Order information
• Shipment reference
• Tracking number

This information is shared only where reasonably necessary to prepare, transport, track, clear, and deliver your order.

7. E-Commerce and Technology Providers

Our online store operates using third-party e-commerce infrastructure provided by SHOPLINE.

SHOPLINE and associated service providers may process personal information where necessary to:

• Operate our website
• Host website functionality
• Maintain customer accounts
• Operate shopping-cart functionality
• Support checkout
• Facilitate transactions
• Maintain security
• Provide technical services

Other technology providers may process limited information on our behalf where necessary to operate HazeFlight's services.

8. When We Share Personal Information

HazeFlight does not sell your personal information.

We may share information where reasonably necessary with:

• E-commerce platform providers
• Website and technology providers
• Payment processors
• Banks and payment networks
• Logistics and fulfilment providers
• Customs and delivery partners
• Customer-service providers
• Fraud-prevention and security providers
• Accountants, lawyers, and other professional advisers
• Government, regulatory, customs, tax, or law-enforcement authorities where legally required

We seek to limit disclosure to information reasonably required for the relevant purpose.

9. International Data Transfers

HazeFlight Limited is based in Hong Kong and serves customers internationally.

Personal information may therefore be processed or transferred between Hong Kong and other countries or regions where our customers, payment providers, e-commerce infrastructure, logistics providers, or other service providers operate.

Where UK GDPR or EU GDPR applies to an international transfer of personal information, we take appropriate steps to use a lawful transfer mechanism or safeguard where required.

Such safeguards may include:

• Adequacy regulations or decisions
• Standard Contractual Clauses
• UK international data-transfer mechanisms
• Appropriate contractual safeguards
• Other mechanisms permitted under applicable law

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, contractual, warranty, fraud-prevention, and dispute-resolution requirements.

For example:

• Order and transaction records may be retained for accounting, tax, warranty, fraud-prevention, and legal purposes.
• Customer service and warranty records may be retained for a reasonable period after a case has been resolved.
• Customer account information may be retained while an account remains active and for a reasonable period afterwards.
• Marketing information may be retained until you unsubscribe or withdraw consent.
• Limited information may be retained after an opt-out to ensure your marketing preferences continue to be respected.

When information is no longer reasonably required, we will delete, anonymise, or securely dispose of it where appropriate.

11. Information Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

Measures may include:

• HTTPS/TLS encrypted transmission
• Access controls
• Secure third-party payment processing
• Restricted access to customer information
• Security measures provided by SHOPLINE and other technology providers

However, no internet-based system or electronic storage method can guarantee absolute security.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Request data portability
• Withdraw consent
• Object to direct marketing

To exercise an applicable privacy right, please contact us using the details in Section 1.

We may request reasonable information where necessary to verify your identity.

Withdrawal of consent does not affect processing lawfully carried out before consent was withdrawn.

13. Direct Marketing

You may request at any time that we stop using your personal information for direct marketing.

You may do this by:

• Using the unsubscribe link in a marketing email; or
• Contacting HazeFlight directly.

We may retain limited information necessary to ensure your opt-out preference continues to be respected.

14. Complaints

If you believe that HazeFlight has handled your personal information improperly, please contact us first so that we can investigate your concern.

Depending on your location, you may also have the right to contact the relevant privacy regulator.

Examples include:

• Hong Kong: Office of the Privacy Commissioner for Personal Data (PCPD)
• United Kingdom: Information Commissioner's Office (ICO)
• European Economic Area: the relevant national or regional data-protection supervisory authority

15. Children's Privacy

Our website and products are not specifically directed at young children.

We do not knowingly collect personal information from children where such collection would be prohibited by applicable law.

If you believe that a child has provided personal information improperly, please contact us.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social networks, logistics providers, or other external services.

HazeFlight is not responsible for the privacy practices, security, or content of independent third-party services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, service providers, technology, legal requirements, or regulatory guidance.

The latest version will be published on this page together with the updated revision date.

18. Contact Us

For privacy questions, requests, or concerns, please contact:

HazeFlight Limited

Unit 02, 14th Floor, Block B, Kai Long Court
18 Muk On Street
Kai Tak, Kowloon
Hong Kong

Website: www.hazeflight.com

Email: hazefpvofficial@gmail.com